Quality Policy

Essential Dots is focused on continuous increase of customer satisfaction through continuous improvement of quality of service by achieving the highest standards in the areas of Internet-oriented development.

In order to pursue this commitment, Essential Dots is constantly working on:

• constantly monitoring and applying the latest world trends in web development and web design,
• continuous training and education of employees,
• establishing and maintaining long-term relationships with our partners and clients,
• consistent usage and continuous improvement of the quality management system effectiveness.

To demonstrate our commitment to constant usage and improving of our quality management system, we actively pursue compliance and registration to relevant International Standards Organization (ISO) standards. Essential Dots has achieved the following notable milestones:

Certification to ISO 9001:2008

Achieving ISO 9001 quality management system certification demonstrates the ability to consistently provide product that meets customer and our internal high requirements and aims to enhance customer satisfaction..

Status

15.03.2010, Belgrade
Essential Dots has successfully passed the initial ISO 9001:2008 certification audit. While our formal certificate is being issued, please find the attached official confirmation of our successful initial audit:

Official successful ISO 9001:2008 certification audit confirmation (in Serbian)